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Resume

Experience

Technical Writing Intern

Jan 2024 - Present

Fundserv

Toronto, ON

  • -Creating and formatting monthly Fundserv newsletters to inform members of new updates to finance industry standards and Fundserv services.

  • -Edited internal hardware and software user guides and created process documents (instructions) for the security team.

  • -Drafted special event emails and newsletters to employees (Lunar New Year, Black History Month, and Mental Health Days).

  • -Conducted interviews and speaking with SMEs about new updates for ticket filing applications to create process documents

  • -Created a new hires presentation for the quarterly town hall.

  • -Managing the communications inbox and handling member inquiries about new finance regulations and technical difficulties.

  • -Creating onboarding documents for future interns.

Consultant

Jan 2023 - Apr 2023

Little Forest Kingston

Kingston, ON

  • Educating Kingston citizens on the importance of green infrastructure. The current focus is to bring a higher level of tree equity within the city.

  • Building proposals for increasing environmental awareness in the community targeted towards rental property owners.

Blog Editor

Apr 2022 -  Apr 2023

Queen's Women of Colour Collective

Kingston, ON

  • Editing blog submissions and collaborating with writers to create well-researched and engaging posts (qwocc.design.blog/blog-posts).

  • Continuously iterating on the design and formatting of the blog UI.

Education

Seneca College

May 2023- Dec 2023

  • Polished writing and editing skills towards crafting professional software and hardware technical documents.

  • Learned how to conduct user research and used feedback to improve customer help web pages.

Technical Communication Certificate

Queen's University

Sept 2019-June 2023

  • Wrote 20+ academic papers on subjects: Policing in Canada, The Soviet Experiment, Contemporary China, The Cold War, Indigenous Peoples and New France, Propaganda and Visual Culture.

  • Awards: Dean’s Honours List 2020-2021 and 2021-2022

BA in History and Minor in Psychology

Professional tools

MS Word, PowerPoint, Excel, Outlook

Adobe Acrobat, Framemaker, Captivate

Notion, Asana, Jira

Robohelp, Madcap Flare

Figma, Canva

Adobe Photoshop, Illustrator

Languages

English (fluent)

Mandarin (proficient)

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